I can't record my video

The video is recorded on the site itself, through the browser. There is no need to download an app, and you cannot choose a video from the gallery: the recording is done live.

On the computer

1. In Select the video recording method, choose Record via WebCam or Record via Phone.
2. Record via Phone shows a link and a QR Code: open it on your phone and record there.
3. Record, check in Test Recording and tap Send Video. To redo before sending, use Record Again.

On the phone

Tap the Record via Phone box. On some phones, like iPhone with Chrome, the device camera opens: record and confirm to send.

Duration

The maximum time is set by the company for each question (from 10 seconds to 15 minutes) and appears on screen. If exceeded, the message The video exceeded X seconds, please record again. appears. If the prompt requires more time than allowed, contact the company.

Camera and microphone

• If Camera or microphone blocked appears, tap the icon next to the site address and allow camera and microphone access.
• On the phone, also check browser permissions in the device settings.
• Black or gray screen: close other apps using the camera, like video calls, and check permissions.

Browser

Use updated Google Chrome. If Your browser is not compatible to answer this question appears, switch to Chrome. On iPhone, keep the system and browser updated.

If allowed by the company, Answer by audio also appears.

Attempts

If the questionnaire has a limit on attempts, leaving the page or reloading to switch browsers uses one attempt. When the error is system-related (camera or sending), one attempt is returned. Check camera and browser before starting.

If nothing works

Open a ticket in Report an error > Problems with video and questionnaire, including your device, browser, and a screenshot. If the deadline is near, notify the company.